How long does it take to process an order?

We process all orders within 1 to 2 business days (excluding weekends and holidays).

Once your order is shipped, delivery typically takes 5 to 8 business days, depending on your location.

You’ll receive a confirmation email with tracking details as soon as your order is on its way!

Yes, Gilles Family offers international shipping to selected countries.

Shipping costs and delivery times may vary depending on your location.

If you're outside our main delivery zones, feel free to contact us to confirm if we can deliver to your country.

Here’s a professional FAQ-style answer for “What is your return policy?” for your Gilles Family store:

🔁 What is your return policy?

At Gilles Family, your satisfaction is our priority.

We offer a 30-day return policy on eligible items.

✅ Return Conditions:
Items must be unused and in original packaging

Returns must be requested within 30 days of delivery

A receipt or proof of purchase is required

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect

📩 To start a return, please contact us at: support@gillesfamily.online

All the details you love about the original—with a fresh flared block heel and modern square toe. Expertly crafted using soft Nappa leather, this essential style molds and moves with you to keep you comfortably on your feet all day (and night). This boot uses leather sourced from a Leather Working Group-approved trader. The Leather Working Group (LWG) Audit Standards provide transparency and accountability within the leather supply chain—covering energy and water usage.