Shipping policy

🚚 Shipping Policy

Business Name: Gilles Family
Email: support@gillesfamily.online
Effective Date: August 5, 2025

Thank you for shopping with Gilles Family. Please review our shipping policy below to understand how we handle deliveries.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Time & Delivery Estimates

Estimated delivery time after dispatch:

  • United States & Canada: 5–8 business days

  • Europe: 7–12 business days

  • Rest of the World: 10–15 business days

Please note: These are estimated times. Delays may occur due to customs, holidays, or carrier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be available for qualifying orders or promotional periods.

4. International Shipping

Yes, we ship internationally. Import duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the customer.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can track your package using the provided link.

6. Wrong Address Disclaimer

It is your responsibility to ensure that the shipping address entered at checkout is correct.
If you made a mistake, please contact us immediately at support@gillesfamily.online.
We are not responsible for packages lost or delayed due to incorrect address information.

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@gillesfamily.online with your order number and a description (including photos, if applicable).
We’ll investigate and work with you to resolve the issue.

8. Delivery Delays

Shipping delays may occur during high-volume periods (e.g. holidays, sales). We appreciate your patience during these times.

9. Questions?

If you have any questions or concerns about your shipment, don’t hesitate to contact us at:
📧 support@gillesfamily.online